Senior Customer Engineer

Senior Customer Engineer

  • Job Description

    Your responsibilities
    • Build technical leadership: Create close technical relationships at our key customers & partners  to become the trusted advisor.
    • Collaborate with software, hardware, and firmware teams to ensure seamless system-level integration of solution components
    • As the senior security customer engineer, you identify the key support resources to resolve customer complaints, establish training materials and drive the process for delivering support response to our customers.
    • Educate on successful methods for implementing our solutions within customer’s applications
    • Explain usage of software that is source-restricted for customers.

    Explaining without sharing specifics, only customer needed details for integration.
    • Maintains a sense of urgency and focus around customer problems and shows strong ownership by pushing through challenges to deliver solutions.

  • Requirements

    Who we’re looking for
    To ensure your success in this role, the following experience is needed:
    • Extensive experience in Automotive Systems, with deep understanding of technologies, trends and needs
    • Extensive experience in defining, developing, and implementing security software, ideally with a strong embedded firmware development background
    • Ability to troubleshoot complex issues and debug firmware
    • Experience with Agile methodologies and software development lifecycles
    • Experience in Functional Safety (ISO 26262).
    • Familiar with cybersecurity ISO 21434
    • Strong understanding of security standards, security protocols, cryptography.
    • Strong understanding of Security Threat modelling and risk analysis and application of countermeasures.
    • Strong technical skills with a team first mentality. Strong ability to work cross functionally, across many stakeholders to drive towards common goals and objectives
    • Ability to engage with key technical stakeholders at customer to build trust and confidence
    • Experience in working with global teams in matrix organizations.
    Required Qualifications
    • Bachelor’s or Master’s degree in Electronics Engineering, Computer
    Engineering, or related field with 10 years or more relevant experience.
    • Experience with technical analysis and decomposition of customer use-case.
    • Proven experience in Microcontroller Architecture, Software, SoC
    Architecture, or system-level Integration.
    • Strong expertise in C programming, Enterprise Architect (UML).
    • Strong understanding of microprocessor and microcontroller architectures, including CPU cores, DSP, memory management, and peripheral integration.
    • Familiarity with Linux, Zephyr, Free RTOS, or any similar operating systems is a big plus.
    • Strong collaboration skills to work directly with customers and across multidisciplinary teams, including silicon, software, firmware, board design engineers and program management.
    • Experience in Automotive software development processes.