
Senior Customer Engineer
PureQuadJob Description
Your responsibilities
• Build technical leadership: Create close technical relationships at our key customers & partners to become the trusted advisor.
• Collaborate with software, hardware, and firmware teams to ensure seamless system-level integration of solution components
• As the senior security customer engineer, you identify the key support resources to resolve customer complaints, establish training materials and drive the process for delivering support response to our customers.
• Educate on successful methods for implementing our solutions within customer’s applications
• Explain usage of software that is source-restricted for customers.Explaining without sharing specifics, only customer needed details for integration.
• Maintains a sense of urgency and focus around customer problems and shows strong ownership by pushing through challenges to deliver solutions.Requirements
Who we’re looking for
To ensure your success in this role, the following experience is needed:
• Extensive experience in Automotive Systems, with deep understanding of technologies, trends and needs
• Extensive experience in defining, developing, and implementing security software, ideally with a strong embedded firmware development background
• Ability to troubleshoot complex issues and debug firmware
• Experience with Agile methodologies and software development lifecycles
• Experience in Functional Safety (ISO 26262).
• Familiar with cybersecurity ISO 21434
• Strong understanding of security standards, security protocols, cryptography.
• Strong understanding of Security Threat modelling and risk analysis and application of countermeasures.
• Strong technical skills with a team first mentality. Strong ability to work cross functionally, across many stakeholders to drive towards common goals and objectives
• Ability to engage with key technical stakeholders at customer to build trust and confidence
• Experience in working with global teams in matrix organizations.
Required Qualifications
• Bachelor’s or Master’s degree in Electronics Engineering, Computer
Engineering, or related field with 10 years or more relevant experience.
• Experience with technical analysis and decomposition of customer use-case.
• Proven experience in Microcontroller Architecture, Software, SoC
Architecture, or system-level Integration.
• Strong expertise in C programming, Enterprise Architect (UML).
• Strong understanding of microprocessor and microcontroller architectures, including CPU cores, DSP, memory management, and peripheral integration.
• Familiarity with Linux, Zephyr, Free RTOS, or any similar operating systems is a big plus.
• Strong collaboration skills to work directly with customers and across multidisciplinary teams, including silicon, software, firmware, board design engineers and program management.
• Experience in Automotive software development processes.


